Shipping Policy
Where we ship
We ship to all 27 European Union member states. Prices are shown in euro for EU customers.
Processing time
[REVIEW] State how long between order and dispatch — for example "orders are dispatched within 1–2 business days". Check this against your actual supplier turnaround before publishing.
Delivery times
[REVIEW] Give a realistic range in business days. Under EU law, if you give no delivery date you are obliged to deliver within 30 days of the order. If your fulfilment is slower than that, say so explicitly here rather than leaving it blank.
Delivery costs
[REVIEW] State your rates, and whether there is a free-shipping threshold. Your product pages and the bar at the top of the site currently say "EU delivery" without promising it is free — keep those consistent with whatever you set here.
Where your order ships from — please read
[REVIEW — important] Your stock is currently held at a fulfilment location outside your own warehouse. If parcels are dispatched from outside the EU, you must say so on this page, because it changes what the customer pays and how long they wait.
Two things follow from it:
- Import VAT. For consignments valued up to €150, EU rules expect the seller to collect VAT at checkout (typically via IOSS). If you do not, your customer is charged import VAT plus a courier handling fee on the doorstep — often €10–€20 on top of the price they thought they paid. That is the single most common cause of refused deliveries and chargebacks.
- Delivery time. Cross-border shipping from outside the EU is usually measured in weeks, not days. Quote the real range.
Decide which applies to you, write it plainly here, and delete this block. Do not leave it vague — an unexpected customs bill is both a legal disclosure problem and the fastest way to lose a customer.
Tracking
You will receive a confirmation email when your order is dispatched. See our Track Order page.
Undeliverable or refused parcels
If a parcel is returned to us because the address was incomplete or delivery was refused, we will contact you to arrange redelivery. [REVIEW] Say whether a second delivery attempt is charged.
Questions
Email elmrworks@gmail.com.